Privacy Policy
Travel Further Limited
Last updated: 10 October 2026
At Travel Further, we take your privacy seriously.
We collect and use personal information to respond to enquiries, design journeys, arrange travel and look after the people travelling with us. We also collect limited information through our website.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and aim to collect only what we reasonably need.
This policy explains what information we collect, how we use it, who we may share it with and how we protect it.
1. What information we collect
The information we collect depends on whether you are making an enquiry, asking us to design a journey or booking travel with us.
We may collect:
Your name, email address, telephone number and country of residence.
Travel dates, interests, preferences and other information relevant to planning your journey.
Passport details, nationality, date of birth and other identification information where required for bookings, visas or permits.
Emergency contact details.
Relevant health information, allergies, dietary requirements, accessibility needs and information affecting your ability to participate safely in planned activities.
Accommodation and room-sharing preferences.
Booking and payment information, with payments processed through our chosen payment providers.
Information you provide in correspondence, questionnaires or booking forms.
Limited technical information about your use of our website.
We do not need detailed passport or health information when you first enquire about a journey. We will generally request this information only when it becomes necessary for planning, booking or delivering your travel arrangements.
Some information is optional. Other information may be necessary to confirm a booking, arrange particular activities or meet travel requirements. If essential information is not provided, we may be unable to provide some services or confirm certain arrangements.
2. How we collect information
We collect personal information when you:
Make an enquiry or booking.
Ask us to design an itinerary.
Complete a questionnaire or form.
Subscribe to receive Travel Further updates.
Contact us by email, telephone or another communication channel.
Provide information before or during a journey.
We may also receive information from someone arranging travel on your behalf, such as a family member, group organiser or travel partner.
Where necessary, information may also come from accommodation providers, guides, transport operators or other travel partners involved in your journey.
When information is collected from someone other than the person it relates to, we take appropriate steps to ensure that person is informed about the collection and its purpose, as required by the Privacy Act.
3. Information about children and teenagers
Some Travel Further journeys are designed for families with teenagers.
Where children or teenagers are travelling, we may need information about their identity, travel documents, dietary requirements, relevant health needs and participation in planned activities.
We normally collect this information through a parent or legal guardian, while recognising that teenagers also have privacy interests of their own.
We limit the information collected to what is reasonably necessary and share relevant details only with people who need them for travel arrangements or safety.
We may communicate directly with an individual traveller where this is appropriate, particularly when information is sensitive or relates to their wellbeing.
We take particular care with photographs and personal information relating to children and teenagers.
4. How we use your information
We use personal information to:
Respond to enquiries and discuss travel plans.
Design itineraries around your interests and preferences.
Arrange accommodation, transport, guides, activities and other travel services.
Make bookings and assist with visas or permits where required.
Communicate before, during and after your journey.
Understand relevant health, dietary and accessibility requirements.
Support traveller safety and respond to emergencies.
Process payments and maintain appropriate business records.
Improve how we plan and deliver journeys.
Meet legal, regulatory and accounting obligations.
Send Travel Further updates where you have agreed to receive them.
We do not sell your personal information to advertisers or other businesses.
5. Sharing your information
Travel Further works with local people and travel providers to deliver journeys.
Depending on the services you request, we may share relevant information with:
Accommodation providers.
Local guides and specialist activity operators.
Transport companies and drivers.
Visa and permit agents.
Local travel partners involved in arranging or delivering your journey.
Payment processing providers.
Website, communications and technology service providers.
Medical or emergency assistance providers where necessary.
Authorities or other organisations where disclosure is required or permitted by law.
We share only the information reasonably necessary for the particular service or purpose.
For example, a hotel may need your name and passport details, while a local guide may need to know about a relevant mobility limitation or serious allergy.
We do not routinely share sensitive health or personal information with other guests travelling on the same journey.
6. International sharing of information
Travel Further arranges journeys outside New Zealand, including in Central Asia.
To provide these services, we may need to share personal information with overseas accommodation providers, transport operators, local guides, visa agents and travel partners.
Privacy laws and standards in these countries may differ from those in New Zealand.
We take steps to comply with the overseas disclosure requirements of the New Zealand Privacy Act 2020, including assessing relevant safeguards and the basis on which information may be disclosed.
Where an overseas recipient is not subject to comparable privacy safeguards and no other permitted basis for disclosure applies, we will seek appropriate informed authorisation before sharing your information.
Where required, we will explain relevant overseas information-sharing arrangements and associated privacy risks before requesting your authorisation.
We aim to limit the information shared to what is reasonably necessary for your travel arrangements.
7. Storage and security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.
Personal information may be held in secure electronic systems used for customer communication, journey planning, bookings and business administration.
We limit access to personal information to those who reasonably need it for their role.
We use appropriate safeguards for collecting, storing and sharing personal information, with additional care taken when handling passport details, health information and other sensitive records.
Some technology providers may store or process information outside New Zealand.
While no electronic system can be guaranteed completely secure, we take reasonable precautions appropriate to the nature of the information we hold.
If a privacy breach occurs, we will assess its seriousness, take appropriate steps to contain and address it, and make any notifications required under New Zealand law.
8. How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or to meet applicable legal obligations.
Different types of information may be retained for different periods.
For example:
Enquiry information may be retained for reasonable follow-up and business administration purposes.
Booking and financial records may need to be retained to meet legal, tax and accounting requirements.
Passport copies and sensitive health information will not be retained longer than reasonably necessary for the relevant travel arrangements and any applicable legal requirements.
Marketing contact information may be retained while you remain subscribed to our updates.
When personal information is no longer required, we take reasonable steps to securely delete it or otherwise dispose of it.
You may contact us to ask about information we hold and whether it can be deleted.
9. Your privacy rights
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction if you believe it is inaccurate.
You may also ask us to delete information that is no longer required, although some records may need to be retained for legitimate business or legal purposes.
To make a request, contact:
We will respond in accordance with the requirements of the Privacy Act.
If you are concerned about how your information has been handled, please contact us so we can investigate.
You may also make a complaint to the Office of the Privacy Commissioner in New Zealand.
Website: www.privacy.org.nz
10. Marketing communications
From time to time, we may send updates about upcoming journeys, destinations and new ideas we are exploring.
We will send marketing communications where you have agreed to receive them or where otherwise permitted by law.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We do not automatically add travellers to our general marketing list simply because they have made an enquiry, booked a journey or provided sensitive travel information.
We may still contact you about an enquiry or booking, or to provide information necessary for a service you have requested.
11. Cookies and website use
Our website may use cookies and similar technologies to support its operation, understand how visitors use the site and improve the browsing experience.
Some cookies are necessary for the website to function. Others may support website analytics or additional features.
The information collected may include technical details such as browser type, device information, pages visited and general website usage patterns.
Where applicable, you can manage cookies through your browser settings or the consent options provided on our website.
Any analytics or marketing technologies used by Travel Further will be subject to the applicable privacy and consent requirements.
12. Photographs and testimonials
Photographs and personal experiences are an important part of sharing what Travel Further journeys are like.
We may take photographs during hosted journeys, but we will seek appropriate permission before using identifiable photographs of guests for promotional purposes.
We take particular care when photographs include children or teenagers and will obtain appropriate parent or guardian permission.
We will not publish private health, travel document or other sensitive personal information in promotional material.
If you have concerns about being photographed or appearing in Travel Further material, please let us know.
13. Emergency contacts
We may ask you to provide the name and contact details of someone we can contact in an emergency.
We use this information only for appropriate travel, safety or emergency-related purposes.
Please ensure your nominated emergency contact understands that you have provided their details to us.
We limit access to this information and do not use it for marketing.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our services, business practices or legal obligations.
The latest version will be available on our website, with the date of the most recent update shown at the top of the page.
15. Contact
Travel Further Limited is responsible for the personal information described in this policy.
For questions about privacy, personal information or requests for access or correction, please contact:
Privacy Officer
Travel Further Limited
Email: hello@travelfurther.co.nz
We will take privacy concerns seriously and work to resolve them appropriately.