Booking Terms & Conditions
Travel Further Limited
Last updated: 10 October 2026
Before you travel with us
Travel Further creates small, personally hosted journeys and helps independent travellers explore places a little less familiar.
We want you to know what you are booking, what is included, and what happens if plans change.
A few important things to understand before you book:
Each journey has its own itinerary, price, inclusions, deposit and payment schedule.
Your place is confirmed once we have accepted your booking and received the required deposit.
Cancellation charges may apply if you withdraw from a confirmed booking.
If we cancel your journey, you will have the option of a refund in accordance with these terms and your legal rights.
Comprehensive travel insurance is required for our hosted journeys.
Some journeys involve activities, roads and accommodation that are different from what you may be used to.
We sometimes need to change plans because of weather, local conditions or other circumstances.
We will explain material changes and work with you to find an appropriate solution.
The full conditions are below. Please read them before booking, particularly the sections covering payments, cancellations, insurance and traveller responsibilities.
If anything is unclear, ask. We are happy to explain how the conditions apply to your particular journey.
1. Who you are booking with
Travel Further Limited is a New Zealand travel business offering personally hosted journeys, travel planning and related services.
These Booking Terms & Conditions apply to services booked directly with Travel Further Limited.
Our services may include:
Personally hosted small-group journeys.
Special journeys, including self-drive experiences.
Private or individually arranged journeys.
Journey Design services.
Stopover planning and arrangements.
The services included in your booking will be described in your itinerary, proposal, booking confirmation or other written agreement.
Travel Further works with independent accommodation providers, transport operators, guides and other local partners to deliver travel arrangements.
Some services are provided directly by Travel Further. Others are provided by independent suppliers under arrangements made by or through Travel Further.
Where we act only as an agent or intermediary for a third-party service, we will identify that role before you book and explain any relevant supplier terms.
Nothing in these conditions removes rights you have under applicable New Zealand consumer law.
2. Making a booking
An enquiry or expression of interest does not constitute a confirmed booking.
To reserve a place on a hosted journey, we will normally ask you to:
Provide the necessary booking details.
Confirm that you have read and accepted these conditions.
Pay the required deposit.
Provide any additional information reasonably necessary to confirm your place.
A booking becomes confirmed when Travel Further accepts it in writing and receives the required deposit or payment.
We will provide written confirmation of your booking, including the journey, dates, price, payment schedule and any special conditions.
If a booking cannot be accepted, we will explain why and refund any payment made for that unaccepted booking.
A person making a booking on behalf of others must have their authority to provide relevant information and make arrangements on their behalf.
Where children or teenagers are travelling, a parent or legal guardian must authorise their participation and provide any required consent or travel documentation.
3. Prices and what is included
Unless stated otherwise, Travel Further prices are expressed in New Zealand dollars.
The published journey price, inclusions and exclusions form part of the booking agreement.
Prices may depend on factors including:
Number of travellers.
Room-sharing arrangements.
The number of people sharing a vehicle.
Selected activities or optional experiences.
Individual or private travel arrangements.
Any applicable single-room supplement, additional vehicle cost or other compulsory charge will be explained before your booking is confirmed.
The price confirmed when you book will not be increased without a contractual basis that was disclosed and agreed before booking, or your subsequent agreement.
Optional services requested after confirmation may involve additional charges, which we will explain before proceeding.
International flights, travel insurance, visas, personal expenses and meals or activities not identified as included are generally excluded unless your journey description states otherwise.
Please refer to your specific itinerary for the services included in your price.
4. Deposits and final payment
A deposit is normally required to confirm a hosted journey.
The amount will be stated on the relevant journey page and in your booking confirmation.
The balance payment date will also be confirmed in writing before you book.
Different journeys may have different payment schedules because of accommodation commitments, vehicle arrangements, local supplier requirements or other costs.
Some special arrangements may require earlier payments or additional deposits. These will be explained and agreed before confirmation.
Payment dates are important because Travel Further may have financial commitments to local suppliers.
If a payment is overdue, we will contact you and provide a reasonable opportunity to resolve it. If payment remains outstanding, we may cancel the booking after giving appropriate notice and apply the agreed cancellation conditions, subject to applicable law.
We recommend arranging suitable travel insurance as soon as you make your first payment.
5. If you need to cancel
We understand that circumstances can change.
If you need to cancel, please notify us in writing at hello@travelfurther.co.nz as soon as possible.
Cancellation charges may apply because Travel Further commits time and money to planning journeys and securing arrangements with overseas suppliers.
The applicable cancellation schedule will be provided before you confirm your booking.
Charges will reflect the contractual arrangements, costs incurred or committed, and Travel Further's legitimate commercial interests. They will not be applied as a penalty.
When calculating a cancellation charge, we will take account of relevant savings, refunds or recoveries from suppliers and reasonable opportunities to reduce our loss.
Where a cancellation charge is payable, we will explain how it has been calculated.
Any refund due will be processed within a reasonable period after the amount has been determined.
Your rights under applicable consumer law are not affected.
Cancellation schedule for hosted journeys
The following is the proposed standard structure, subject to the final schedule confirmed in your booking agreement:
More than 60 days before departure: an applicable deposit-based cancellation charge, limited to the agreed reasonable amount.
30 to 59 days before departure: a cancellation charge of up to 50% of the journey price.
Fewer than 30 days before departure: a cancellation charge of up to 100% of the journey price.
These are maximum contractual charges, not automatic forfeitures. The amount payable will depend on the agreed terms, relevant commitments, recoveries and applicable law.
A different schedule may apply to a particular journey where it has been clearly disclosed and accepted before booking.
6. If you need to change your booking
If you wish to change your travel dates, room arrangements, travellers or other booking details, please contact us as early as possible.
We will try to accommodate reasonable requests, but changes depend on availability and the arrangements already made.
Changes may involve additional supplier charges or reasonable administration costs.
We will explain any additional cost before making the change.
If a requested change is not possible, the original booking conditions will continue to apply unless we agree otherwise.
A replacement traveller may be accepted where supplier requirements, travel documents, insurance and other practical considerations allow.
7. If Travel Further cancels a journey
Occasionally, circumstances may mean a journey cannot operate as planned.
This could result from serious safety concerns, events outside our reasonable control, supplier failure or other circumstances that make the journey impractical or impossible.
If Travel Further cancels a hosted journey before departure, we will explain the situation and any alternatives.
You will be offered a refund of amounts paid for the cancelled journey, or, if you prefer, the opportunity to transfer your payment to an alternative journey.
You will not be required to accept an alternative departure or travel credit instead of an applicable refund.
Any additional legal remedies available to you remain unaffected.
Travel Further is not responsible for separately arranged international flights, accommodation or other services that you book independently, except where responsibility arises under applicable law.
For that reason, we strongly recommend appropriate travel insurance, including cancellation cover.
8. Guaranteed departures
Where a hosted journey is advertised as a guaranteed departure, Travel Further does not require a minimum number of guests for the journey to proceed.
A guaranteed departure is still subject to circumstances that may make travel unsafe, unlawful, impossible or otherwise prevent the journey from being delivered.
If a guaranteed journey cannot proceed, the cancellation provisions above will apply.
We will not cancel a guaranteed departure merely because fewer guests have booked than anticipated.
9. Changes to the itinerary
Travel in Central Asia and other less familiar destinations does not always run exactly to plan.
Weather, road conditions, transport availability, local circumstances or unexpected opportunities may require adjustments.
We may change the order of activities, transport arrangements, accommodation or the route where reasonably necessary.
Where possible, we will maintain the overall character and standard of the journey.
We will not make material changes simply to reduce our costs at the expense of the travel experience promised.
If a significant change becomes necessary before departure, we will tell you as soon as reasonably practicable, explain the implications and discuss your options.
Depending on the circumstances, these may include accepting the revised arrangements, transferring to another journey or cancelling with an appropriate refund.
If changes occur during a journey, we will take reasonable steps to arrange suitable alternatives and address any material reduction in the services provided.
Your legal rights remain unaffected.
10. Travel insurance
Comprehensive travel insurance is required for guests travelling on Travel Further hosted journeys.
Your insurance should be appropriate to your destinations, planned activities and personal circumstances.
We recommend cover that includes:
Overseas medical treatment and hospitalisation.
Emergency evacuation and repatriation.
Trip cancellation, curtailment and interruption.
Lost, stolen or damaged baggage.
Personal liability where appropriate.
Activities included in your journey, such as horse riding, hiking or self-driving.
Standard policies do not necessarily cover every activity, destination or circumstance.
You are responsible for ensuring that the policy you purchase provides suitable cover, including for relevant pre-existing medical conditions.
We may request evidence of suitable insurance before departure.
If you cannot obtain appropriate insurance for a proposed journey, please discuss this with us before paying a deposit.
Travel insurance does not replace Travel Further's obligations under applicable law.
11. Health, fitness and participation
Our journeys are designed to be enjoyable, but some involve walking, uneven ground, long road journeys, changing altitude or outdoor activities.
The level of activity varies between journeys and is described on the relevant journey page.
Before booking, please consider whether the journey is suitable for you.
We ask you to tell us about relevant health conditions, mobility limitations, allergies or other requirements that may affect safe participation or the arrangements we need to make.
We will handle this information in accordance with our Privacy Policy.
Where reasonable adjustments are possible, we will discuss them with you.
Some activities may have eligibility or safety requirements set by specialist operators.
We may decline or restrict participation in a particular activity where there are reasonable, evidence-based safety concerns that cannot be adequately managed.
Any decision will take account of the circumstances, available alternatives, our obligations and your legal rights.
12. Travel with children and teenagers
Some Travel Further journeys are specifically designed for families.
Parents and legal guardians remain responsible for their children and teenagers throughout the journey, except during activities where supervision has been expressly accepted by an appropriate provider.
Travel Further hosting does not constitute a childcare or guardianship service.
Parents or guardians must disclose relevant medical, dietary, behavioural or accessibility requirements that may affect a young traveller's safety or participation.
Some activities may have age, height, fitness or other participation requirements.
We will explain material requirements before booking where they are known.
Children and teenagers must follow reasonable safety instructions from guides, activity providers and Travel Further.
Where appropriate, participation in particular activities may require separate parental or guardian consent.
13. Outdoor activities and associated risks
Some journeys include horse riding, hiking, mountain travel, swimming, driving on rough roads or other outdoor activities.
These activities involve risks that cannot be completely eliminated.
The nature of the risks will vary according to the activity, terrain, weather, equipment and participants' experience.
We work with local operators and guides and take reasonable care when selecting and arranging activities.
Guests must follow relevant safety instructions and use any required protective equipment.
Activities may be modified or cancelled where conditions make participation unsuitable.
Where an activity is optional, guests are not required to participate, although an alternative may not always be available.
Nothing in these conditions excludes liability or rights that cannot lawfully be excluded.
14. Self-drive and special vehicle journeys
Some Travel Further journeys involve guests driving vehicles overseas.
Additional conditions apply to these experiences.
Drivers must:
Hold an appropriate valid driving licence and
Meet the minimum age, experience and eligibility requirements of the vehicle insurer.
Be specifically authorised to drive the allocated vehicle.
Comply with local road laws and reasonable safety instructions.
Refrain from driving while impaired by alcohol, drugs, fatigue or any other factor affecting safe driving.
Vehicle type, condition, equipment and driving characteristics will be described before booking.
Guests must understand that older vehicles may have different handling, comfort, safety and reliability characteristics from modern touring vehicles.
Vehicle insurance arrangements, applicable excesses, exclusions and responsibility for damage will be provided separately before the self-drive booking is confirmed.
Any guest liability for vehicle damage must be clearly stated in the applicable vehicle agreement.
Travel Further will arrange appropriate operational support as described in the journey inclusions.
If a vehicle becomes unusable, we will take reasonable steps to provide alternative arrangements and continue the journey safely.
The applicable vehicle agreement will explain the allocation of responsibility between Travel Further, the vehicle owner, insurer and authorised driver.
15. Accommodation and room arrangements
We select accommodation to suit the destination and character of each journey.
This may include comfortable hotels, smaller locally owned properties, guesthouses, homestays or traditional yurts.
Standards and facilities can vary considerably.
Some more remote accommodation may have shared bathrooms, limited hot water, basic heating or fewer facilities than a modern hotel.
Where these differences are a material part of the experience, we will explain them before booking.
Room-sharing arrangements, single supplements and any family-room arrangements will be stated in your booking details.
Specific properties may need to be substituted where circumstances require. We will aim to provide a reasonably comparable alternative where possible.
16. Passports, visas and entry requirements
You are responsible for holding valid travel documents and meeting the entry and transit requirements applying to you.
These may include:
A valid passport.
Required visas and permits.
Applicable health or vaccination documentation.
Travel documentation for children or teenagers.
Any other entry or transit requirements.
Travel Further may provide general information or assist with applications where this is part of the agreed service.
Unless we expressly agree otherwise, responsibility for obtaining valid travel documents remains with the traveller.
If we have agreed to provide a visa or permit service, we will exercise reasonable care and skill in delivering it.
We cannot guarantee the decisions of immigration authorities or other government agencies.
Please advise us of any circumstances that may affect your ability to enter or travel through a destination.
17. Traveller conduct
Travel Further journeys are small, which means consideration for others matters.
We ask everyone to treat fellow travellers, guides, hosts, local people and the places we visit with respect.
Guests must follow reasonable instructions relating to safety, local laws and the operation of the journey.
Harassment, threatening behaviour, serious disruption, deliberate damage or behaviour placing others at significant risk will not be accepted.
Where a serious problem arises, we will take reasonable steps to address it.
In exceptional circumstances, we may require a traveller to leave a journey where continued participation presents a serious safety or behavioural concern.
Any decision will be proportionate to the circumstances, and any refund or additional costs will be assessed fairly and in accordance with applicable law.
18. Independent activities and free time
Our journeys deliberately include time for guests to explore independently.
During free time, guests may choose to visit places, use transport or participate in activities that are not part of the organised itinerary.
Unless Travel Further has expressly agreed to arrange or provide a particular service, independently organised activities and purchases are the responsibility of the guest.
We encourage travellers to consider local conditions, safety and insurance requirements before undertaking independent activities.
Travel Further remains responsible for its own acts and omissions to the extent required by law.
19. Third-party suppliers
Travel Further uses independent businesses and local specialists for many travel services.
These may include accommodation providers, transport operators, guides, activity providers and other local partners.
We take reasonable care in selecting and coordinating suppliers.
Some suppliers may have their own participation requirements, operational rules or conditions.
Where these are relevant to your booking, we will make them available or explain them as appropriate.
Travel Further does not automatically accept liability for every independent act or omission of a third-party provider.
However, nothing in these conditions removes any responsibility Travel Further has under the booking contract or applicable law.
20. Events outside our reasonable control
Events outside our reasonable control may affect travel arrangements.
Examples include severe weather, natural disasters, political unrest, border closures, serious public health events, transport disruption and other exceptional circumstances.
If such an event affects your journey, we will assess the available options and take reasonable steps to reduce disruption.
These may include changes to transport, accommodation, activities, the route or departure arrangements.
Where the journey cannot proceed, or a substantial part cannot be delivered, refunds and other remedies will be determined under the applicable contract terms and law.
We will explain the treatment of any relevant supplier payments, refunds or recoveries.
We will not use this clause to avoid responsibility for matters within our control or obligations imposed by law.
21. Responsibility and liability
Travel Further undertakes to provide its services with reasonable care and skill.
We do not guarantee that travel will be free from delay, discomfort, disruption or all risk.
We are not responsible for losses arising solely from circumstances beyond our reasonable control or from independent arrangements made by travellers, except where responsibility arises under applicable law.
Any liability associated with a particular activity or third-party service will depend on the contractual arrangements, the circumstances and applicable law.
Nothing in these conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
22. Photography and promotional material
Travel Further may take photographs or short videos during hosted journeys.
We enjoy sharing the places and experiences that make our journeys distinctive, but respect guests' privacy.
We will seek appropriate permission before using identifiable images of guests for promotional purposes.
For children and teenagers, we will obtain appropriate parent or guardian permission and take account of the young person's views where appropriate.
You are welcome to tell us if you would prefer not to appear in photographs.
Further information about personal information and photography is provided in our Privacy Policy.
23. Journey Design and Stopover services
Journey Design and Stopover services may be provided independently of a hosted journey.
These services may include research, advice, route planning, itinerary preparation, supplier recommendations, booking assistance or other arrangements agreed with you.
The scope, fee, deliverables, payment terms and any included revisions will be explained before work begins.
Unless otherwise agreed, fees for planning services relate to the work undertaken, rather than the eventual completion of travel.
If you cancel a planning service after work has started, you may be charged a reasonable amount for work completed and properly committed costs, in accordance with the agreed terms and applicable law.
Any unused portion of a prepaid fee will be dealt with fairly, taking account of the work completed and any relevant legal obligations.
Where we arrange bookings with third-party suppliers, their disclosed conditions may also apply.
Where Travel Further provides advice rather than making bookings, you remain responsible for checking and confirming the services you choose to book independently.
Travel Further remains responsible for exercising reasonable care and skill in the planning and other services it provides.
24. Private journeys and partner-operated travel
Some journeys are individually designed or delivered with specialist local partners.
For these arrangements, we will explain:
Which services Travel Further provides.
Which services are provided by independent operators.
Who you are contracting with for each service.
The applicable prices, payment terms and cancellation conditions.
Any additional travel requirements or material risks.
Where Travel Further acts only as a planning consultant, adviser or referral service, that role will be stated clearly.
Where a separate contract with a local operator is required, the relevant arrangements and responsibilities will be explained before you commit.
Travel Further will not describe a journey as personally hosted or directly operated by us unless that accurately reflects the service provided.
25. Complaints and resolving problems
If something is not right during your journey, please tell us as soon as reasonably possible.
We would prefer to have the opportunity to address a problem while you are travelling.
We will take reasonable steps to investigate concerns and find an appropriate solution.
If a concern cannot be resolved during the journey, please contact us after your return.
You can email hello@travelfurther.co.nz with the relevant details.
We will acknowledge your complaint and respond within a reasonable period.
Nothing in this process limits your rights to seek a remedy under applicable consumer law or through a court, tribunal or other appropriate body.
26. Privacy
Travel Further collects and handles personal information to plan and deliver journeys and provide related services.
Our Privacy Policy explains what we collect, how it is used, when it may be shared with overseas partners and your rights in relation to personal information.
You can read our Privacy Policy on our website.
27. Governing law
These Booking Terms & Conditions are governed by the laws of New Zealand, subject to any mandatory laws that apply to the services or parties involved.
Any dispute will be dealt with in accordance with applicable legal requirements.
Nothing in this clause limits any mandatory consumer rights or remedies.
28. Changes to these conditions
We may update these conditions from time to time.
The latest version will be published on our website.
For confirmed bookings, the conditions accepted when the booking was made will continue to apply unless both parties agree to a change or an applicable law requires otherwise.
29. Contact
If you have questions about these conditions or would like to discuss how they apply to a particular journey, please contact:
Travel Further Limited
Email: hello@travelfurther.co.nz
Website: www.travelfurther.co.nz
We are happy to talk through any aspect of your booking before you commit.